And we say that FIAT has a bad after sales service and blah and blah and blah...
Bull Shit..
I bought my car about 3 years ago.. and have been getting it serviced at Dynamic Automobiles noida... i have seen the workshop during its good and bad times...but not once I had an issue with the people there, or the service they were offering...
they changed locations and have moved to a good 15 minutes drive away from home now... and today when i went there to get the car serviced, i was kinda surprised to see the place done up with flowers and all with TATA service boards all around... well that meant that they were going to service tata too.. which is fine.. because TATA and FIAT jointly handle the customers now... anyway.. so i am asked to park my car outside, which kinda meant there were less chances of the service being done because of the opening of the service station and all...
i just walked inside, and was greeted with a number of familiar smiles and concern of what was i doing there... when I told them that i was there for a regular service... they informed me that they were not taking any cars for service today and i might have to come back on wedneday for the service...
But before i moved out... i was stopped and someone went and checked if the car could be serviced... and good news... they would service my car... so as an exception, my car was taken care of just right... and as promptly as it could have been done...
And a couple of managers there also kept a tab on the work being done on the car...
One exceptional example of customer service... from FIAT or lets say its dealers... but I am happy yet again...
Bull Shit..
I bought my car about 3 years ago.. and have been getting it serviced at Dynamic Automobiles noida... i have seen the workshop during its good and bad times...but not once I had an issue with the people there, or the service they were offering...
they changed locations and have moved to a good 15 minutes drive away from home now... and today when i went there to get the car serviced, i was kinda surprised to see the place done up with flowers and all with TATA service boards all around... well that meant that they were going to service tata too.. which is fine.. because TATA and FIAT jointly handle the customers now... anyway.. so i am asked to park my car outside, which kinda meant there were less chances of the service being done because of the opening of the service station and all...
i just walked inside, and was greeted with a number of familiar smiles and concern of what was i doing there... when I told them that i was there for a regular service... they informed me that they were not taking any cars for service today and i might have to come back on wedneday for the service...
But before i moved out... i was stopped and someone went and checked if the car could be serviced... and good news... they would service my car... so as an exception, my car was taken care of just right... and as promptly as it could have been done...
And a couple of managers there also kept a tab on the work being done on the car...
One exceptional example of customer service... from FIAT or lets say its dealers... but I am happy yet again...
what if you would not have been a regular customer?
ReplyDeletei have seen prompt attention to people who are new too...
ReplyDeletetoday was definitely because i am an old customer...
Customer delight :D
ReplyDeleteFiat won someone big time
Sahi!!! And I have ALWAYS heard people cribbing about the service... Lucky You and Lucky Radha :D
ReplyDelete# Sharanya...
ReplyDeletethey already had me as a loyal customer... i would not have to think twice before i buy another fiat !!!
# Reeta..
No idea where they get things done...
:)
I am not suere buddy how you kinda managed with Dynamic Automobile. As I bought my Fiat Petra the same time Ankur bought and I know about my PR skills and had good relationship with Aarti who used to work for Sales but unfortunately have moved from Dynamic as I live in Noida Sector 61 which nearest to Dynamic but go to Vivek in Delhi.
ReplyDeleteHope you continuew ith your LUCK at Dynamic Auto!!!
# anony...
ReplyDelete:) thanks...
but they have been good to a lot of ppl i know... you probably were just the unlucky one...
but i sincerely hope that you get good service with your car... FIAT makes gems for cars... and i love my car more than the rest of them on the road...